Buying online

It should be really painless and easy, if you have any difficulty placing an order online, please send us an email to germaine@organizedliving.co.za.

Delivery

It’s the most convenient way of shopping, by having the products delivered to your door.

We need a daytime physical delivery address in South Africa where someone will be able to sign for the parcel.

If you live in a remote or outlying area we will have to consider the Post Office, but we will advise in those instances.

Do you deliver internationally?

Our online shop is not configured for international orders but we are able to offer international shipping upon request – please e-mail us.

When will you deliver?

Deliveries are Monday to Friday during office hours.

What does delivery cost?

Free courier delivery for orders over R2000 to major cities.

For orders under R2000:

R60 courier for Pretoria and Johannesburg

R80 courier for the rest of the country’s major cities otherwise R80 postage,

Why do I need to register?

If you place an order we need your contact details and delivery address, so next time you order you can simply login and we will use your details. We will keep your details safe.

How long does delivery take?

We pride ourselves in a quick turn-around time.

Deliveries usually take: 1 – 4 working days from date of payment subject to availability.

We will inform you of delays and where out of stock situations occur.

How do I know when my order has been dispatched?

We will let you know once your order is on its way.

Can I track my order?

Yes – a tracking number will be mailed to you with the relevant courier’s website so you can track your parcel online.

How do I pay?

You can pay via credit card. Credit card payments are processed by PayFast, a secure South African payment gateway. You do not require a PayFast account in order to make use of our credit card facilities, so paying via credit card is quick, easy and safe.

 

Or you can do an EFT.

Stock Availability

We cannot always guarantee the availability of stock and in the event that we are unable to fulfil your order, we will refund any payment debited by us.

Returns

It very rarely happens that items are returned, if for whatever reason you are not happy with your purchases, please notify us – items can be returned at your cost within 7 days, it has to be in a saleable condition, then we will re-fund you or give a credit.

Environmentally friendly

We use recycled boxes to deliver your purchases because we care about the environment plus you benefit from the saving in costs.

How often do you get new products?

We add new products every month.

Sign up for our newsletter for monthly updates on what is new and on special.

Newsletter

Stay in touch and sign up to be updated on new products and specials – you need to be notified as and when it happens otherwise you might miss out on awesome products and deals. We won’t spam you, we hate spam as much as you do.

Our promise to you

Peace of mind

We love selling great products and you will get personal service from someone who cares about you, your purchases and the service you receive from beginning to the end.

You are more than welcome to email if anything is unclear, if you have a concern, query or would prefer orders to be handled via mail or phone – read the testimonials for further confirmation that you are in safe hands.

Warning

You will most likely come back to shop some more, shopping at Organized Living gets addictive, don’t say we didn’t warn you.