Buying online

It should be really painless and easy, if you have any difficulty placing an order online, please send us an email to germaine@organizedliving.co.za.

Delivery

It’s the most convenient way of shopping, by having the products delivered to your door.

We need a daytime physical delivery address in South Africa where someone will be able to sign for the parcel during weekdays only.

If you live in a remote or outlying area please contact us directly to get an accurate quote on shipping or that you can arrange collection.

Do you deliver internationally?

Our online shop is not configured for international orders but we are able to offer international shipping upon request – please e-mail us.

When will you deliver?

Deliveries are Monday to Friday during office hours.

What does delivery cost?

Free courier delivery for orders over R2000 to MAIN cities only – up to 15kg only

For orders under R2000:

R60 courier for Pretoria and Johannesburg up to 15kg only.

R80 courier for the rest of the country’s MAIN cities only on parcels up to 15 kg.

If it’s a bulky order (one with more than 5 undershelf baskets for instance –  a surcharge will apply, we will contact you with the amount or you are welcome to contact us for a quote for larger orders. Please mail  germaine@organizedliving.co.za for assistance.

We reserve the right not to send to outlying or rural areas, should you wish to order from an outlying or rural area, please contact us for a quote or to arrange collection in Pretoria.

Organized Living reserves the right to change delivery fees without prior notice

 

 

Why do I need to register?

If you place an order we need your contact details and delivery address, so next time you order you can simply login and we will use your details. We will keep your details safe.

How long does delivery take?

We pride ourselves in a quick turn-around time.

Deliveries usually take: 1 – 4 working days from date of payment subject to availability.

We will inform you of delays and where out of stock situations occur.

How do I know when my order has been dispatched?

We will let you know once your order is on its way.

Can I track my order?

Yes – a tracking number will be mailed to you with the relevant courier’s website so you can track your parcel online.

How do I pay?

You can pay via credit card. Credit card payments are processed by PayFast, a secure South African payment gateway. You do not require a PayFast account in order to make use of our credit card facilities, so paying via credit card is quick, easy and safe.

 

Or you can do an EFT – banking details will be supplied on the invoice.

Stock Availability

We cannot always guarantee the availability of stock and in the event that we are unable to fulfil your order, we will refund any payment debited by us.

Returns

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing (germaine@organizedliving.co.za) of your cancellation writing within 3 working days and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days. You will be liable for the cost of returning  cancelled orders to Organized Living. If an order is cancelled which was by credit card, Organized Living reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.

Should you receive a faulty or damaged product you need to notify us in writing within 3 working days from receipt thereof. Please attach photographs of faulty or damaged products if possible. All products can be returned if they are faulty, not fit for their intended purpose or do not match the description. These products need to be returned in their original packaging with all labels attached, and unused and do not write on the box or deface the product packaging in anyway. Please contact us should you receive a faulty product and we will assist you with the process.

The refund of orders and courier costs to buyers returning faulty products will be determined once product has been received and fault and product inspection has been completed by Organized Living. If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs as well as a 15% Handling fee

* Note:  Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. Also should you use a more expensive courier and/or service you may be liable for the difference.

Environmentally friendly

We use recycled boxes to deliver your purchases because we care about the environment plus you benefit from the saving in costs.

How often do you get new products?

We add new products every month.

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Newsletter

Stay in touch and sign up to be updated on new products and specials – you need to be notified as and when it happens otherwise you might miss out on awesome products and deals. We won’t spam you, we hate spam as much as you do.

Our promise to you

Peace of mind

We love selling great products and you will get personal service from someone who cares about you, your purchases and the service you receive from beginning to the end.

You are more than welcome to email if anything is unclear, if you have a concern, query or would prefer orders to be handled via mail or phone – read the testimonials for further confirmation that you are in safe hands.

Warning

You will most likely come back to shop some more, shopping at Organized Living gets addictive, don’t say we didn’t warn you.